Privacy Policy - Ozone Animal Health

Privacy Policy (incl Cookie Policy)

1. Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your data when you use our Website, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect
We may collect the following personal data:

For all customers: name, email address, billing/shipping address, phone number, order history, and payment details (we do not store your bank details — you make BACS payments directly).
For veterinary professional verification: RCVS number, practice name, practice address.

3. How We Use Your Data
We use your data to:

Process and deliver your orders.
Verify veterinary professional-only customers and apply relevant discounts.
Provide customer service and respond to enquiries.
Send you service-related communications (e.g. order updates).
Comply with legal and regulatory obligations.

We do not sell or rent your data to third parties.

4. Legal Basis for Processing

Contractual necessity (to process orders).
Legal obligations (e.g. record-keeping for tax purposes).
Legitimate interests (to run our business and prevent fraud).
Consent (for marketing communications, where opted in).

5. Data Sharing
We may share data with trusted third parties who provide services such as website hosting, order fulfilment, and IT support. These providers are bound by confidentiality and data protection agreements.

6. Data Retention

Customer data is kept for as long as necessary to fulfil orders and comply with legal obligations (typically 6 years for tax purposes).
Vet verification data is retained while you remain a customer, unless you request deletion.

7. Your Rights
You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal obligations).
Object to processing in certain circumstances.
Withdraw consent (for marketing).

8. Cookies
Our Website uses cookies and similar technologies.

We employ the use of cookies. By accessing Ozone Animal Health, you agree to the use of cookies in agreement with this Privacy Policy.

Essential cookies: required for site operation (e.g. WooCommerce cart functionality).
Analytics cookies: to understand site usage and improve services (only used if you consent).
Preference cookies: to remember your login or user type.

9. Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

10. Contact Us
For questions about this Privacy Policy or how we handle your data, please contact:

Ozone Vet Services Ltd t/a Ozone Animal Health
4 Fieldhouse Close
Henley in Arden
B95 5DF
United Kingdom
Mobile: +44 (0) 7835 849497
Email: info@ozonevetservices.co.uk

If you are not satisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.